This little book is a lot of fun. It kind of reminded me of my experiences at a help desk. Maybe I should write that version of this theme. Like this little gem:
Woman: My computer froze. It doesn't do anything.
Me: Have you tried to reboot it.
Woman: I told you it's frozen. I can't turn it off.
Me: Have you tried to turn in off with the button?
Woman: What button?
Me: The one on the computer.
Me: You have the big box of the computer. It's probably under the desk. There's a big button on it. You need to press that.
Woman: I pressed it and nothing happened.
Me: Hold it down longer.
Woman (after two seconds): Still nothing.
Me: Until it shuts down.
Woman: Okay, it's off.
Me: Now press it once to turn the computer back on.
Woman: Okay. It's starting! It's working!